Frequently asked questions?

1How soon in advance do I need to book my party?

We do prefer at least 2 weeks in advance but if we are not booked, we can book a event with at least 24 hours notice.

2How many guests can Sno Biz Detroit accommodate?

We can accommodate any size crowd.

3Do I need to bring my own table, cups and spoons for the shaved ice?

No, Sno Biz Detroit supplies the table, cups and spoons as part of your party package during your designated event time. Remember, you can also upgrade to a kiosk or a trailer for your event.

4Do I need to have a power source?

Yes, we do require electrical outlets but if your event is in a park or a place with no electricity, we do have a generator.

5How long will Sno Biz Detroit be serving my guests?

Your party includes 1 ½ hours. That includes set up, serving time and clean up. So it’s approximately 1 hour of serving time.

6What if I need extended serving time?

We can accommodate as many hours as needed. Please discuss your needs with a Sno Biz Detroit representative.

7Do I need to specify a time for Sno Biz Detroit to come?

Yes, if your party is from 3-5pm, we do not stay for the entire party. When booking your event, we will discuss what hour during the event, you want us to set up and serve.

8Do you rent equipment?

No, we do not rent equipment. When booking a party, we bring the equipment and staff.

9Is there a deposit to book a party?

Yes, there is a $75 non refundable save the date deposit. The deposit goes towards the balance of your party?

10What is the cancelation policy?

The deposit is non refundable. If you need to reschedule your event, we require a 48-hour notification. If it is weather related, we are more than happy to reschedule.

11How far do you travel?

We travel up to 30 miles within the Detroit Metropolitan area. If it is over 30 miles, a mileage fee will be assessed.

12How can I own a Sno Biz franchise?

If you’re interested in becoming a Sno Biz dealer, please fill out our questionnaire under the Become a Dealer tab and a representative will get back with you within 24-48 hours.

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